Looking for the best NPS survey tools and software?
Net Promoter Score (NPS) survey tools are useful for collecting user feedback and measuring customer satisfaction with your brand or products.
There are dozens of online tools and WordPress software for creating NPS surveys. This makes it difficult for beginners to invest in the right software and get the best results from an NPS survey.
In this article, we will share some of the best NPS survey tools and software for WordPress.
Best NPS Survey Tools and Software
1. WPForms
WPForms is the best contact form plugin for WordPress. It comes with 2 built-in NPS survey form templates that you can launch in just a few clicks to collect user feedback on your website.
The plugin has a drag and drop builder and a real-time preview to customize your survey forms. You can reorder fields of a form in the live preview and publish your form quickly.
WPForms also has conditional logic to show/hide fields based on customer responses. This makes your surveys very engaging, and you can get detailed feedback and suggestions from your customers.
This is a basic NPS survey we created with WPForms:It was pretty easy to create and we did it in less than 5 minutes.
WPForms fully integrates with email marketing services like Constant Contact to share your NPS surveys with your email list and get more responses. WPForms displays survey results within your WordPress dashboard helping to improve your branding and marketing campaigns.
For more information on using WPForms, el salvador phone number library you should check out our complete guide on how to create NPS surveys in WordPress .
2. SurveyMonkey
SurveyMonkey is one of the most i have tested the top 3 optinmonster alternatives and here are my feedbacks popular online survey tools on the market for non-WordPress users. It comes with powerful templates and reports to create NPS surveys to collect customer feedback.
The tool allows you to automate the collection of reviews on your website. It supports multiple channels for collecting user reviews, including website, email, SMS, and mobile apps.
SurveyMonkey supports third-party tools like Salesforce, Slack , and Jira to snbd host enable your team to work together. You can use this software to share data and insights across your organization.
3. SurveySparrow
SurveySparrow is a premium experience management platform. It offers NPS survey tools to run a continuous feedback loop and improve your brand/products to maximize sales.
You have a built-in process for growing, listening, analyzing, and improving your business. This process is repeated to easily get more reviews and new customers.
Other top-notch features include dynamic lists, user segmentation, follow-up questions, emails, survey automation, and more. SurveySparrow provides a real-time dashboard to view customer responses, filter responses, and gather insights to plan your next marketing strategy.
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4. AskNicely
AskNicely is a powerful customer experience platform. It comes with a Net Promoter Score framework to collect user feedback and share it with your team.
This tool focuses on creating conversations and engagements with customers using survey tools. AskNicely allows you to send NPS surveys to customers via email, SMS, or your website.
This software offers workflow management tools to ensure your customers receive a quick response to their feedback. It has built-in responses to automate the entire process and improve communication between your team and customers.
5. SurveyPlanet
SurveyPlanet is a professional online survey tool. It comes with built-in survey themes, and you can also design custom themes with your choice of colors, fonts, and background images.
It allows you to add images along with your survey questions to make them more attractive and engaging for users. You can also create NPS surveys with images to get more feedback and reviews.
With conditional logic, you can display more questions based on the answers given by customers to previous questions. Surveys are fully responsive and look great on all screen sizes and devices.
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We hope this article helped you find the best NPS survey tools and software for WordPress.
This will help you know what you can include in a survey to make it impactful for users and attract them to build loyalty and trust. Customer loyalty generates more revenue.